Bay of Quinte Mutual Insurance Co., Policy Service Department
About, Our team

Three people. One office. All your insurance.

The Policy Service Department is led by people who live where you live, who’ve built their careers on this work, and who’ll know your file by name.

Shelly Rees
Policy Service
Shelly Rees
Manager, Policy Service Department
Manager, Policy Service Department

Shelly Rees

Experience
22 years
Specialty
Personal, commercial & farm
Roots
PEC dairy farm family

Shelly is the Manager of our Policy Service Department, bringing 22 years of experience across personal, commercial, and farm insurance. With a well-rounded background and a strong understanding of client needs, Shelly specializes in helping families protect their most valuable assets. She takes great pride in delivering knowledgeable, client-focused service and building lasting relationships based on trust.

Raised on her family’s dairy farm in Prince Edward County, Shelly developed a deep appreciation for hard work and community. She spent many memorable years involved in the 4-H and Dairy Princess programs, experience that helped shape her strong work ethic and commitment to service. Bay of Quinte Mutual has proudly insured her family’s farm for over 55 years, making her connection to the company both professional and personal.

When she’s not at work, you’ll find Shelly camping or enjoying quality time with family and friends.

Kelly Reynolds
Policy Service
Kelly Reynolds
Licensed Insurance Agent
Licensed Insurance Agent

Kelly Reynolds

With BOQM since
1991
Experience
35 years
Roots
Lifelong PEC resident

Kelly is a lifelong resident of Prince Edward County and a valued member of the Bay of Quinte Mutual team, where she has been making a difference since 1991. As a second-generation insurance professional with 35 years of experience, Kelly brings deep industry knowledge and a genuine passion for helping clients find coverage that truly fits their needs.

For Kelly, insurance has always been about more than policies, it’s about providing peace of mind and protecting what matters most. Her caring nature, combined with her extensive expertise, allows her to build lasting relationships, and guide clients with confidence and compassion.

Outside of the office, Kelly’s greatest joy is spending time with her husband, her twin children, and her two beautiful granddaughters who bring her endless happiness.

Hope Dyer
Policy Service
Hope Dyer
Licensed Insurance Agent
Licensed Insurance Agent

Hope Dyer

With BOQM since
2010
Experience
15+ years
Roots
PEC resident, 20 years

Hope has been a trusted, licensed insurance agent with Bay of Quinte Mutual since 2010, bringing over a decade of experience and dedication to her role. Originally from Nova Scotia, she has proudly called Prince Edward County home for the past 20 years, building strong connections within the community she serves.

Known for her genuine care and commitment to customers, Hope’s friendly smile, and extensive insurance knowledge shine through in every interaction, helping clients feel confident and supported in their decisions.

Outside the office, Hope is her children’s biggest cheerleader. Whether at the hockey arena, the baseball diamond, or the dance studio, she can often be found enthusiastically supporting their passions and celebrating their achievements.

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Drop in, call, or send a note. The team you just met will be the team you work with.