When something goes wrong, you call a person.
No call centre. No phone tree. Our claims process is built around the same team that wrote your policy.
Four steps. In order.
Ensure safety first
Make sure everyone is safe and call emergency services if needed. Your safety and your family's safety comes first.
Prevent further damage
Take reasonable steps to prevent additional damage, cover broken windows, shut off water, secure the property.
Document the damage
If it’s safe to do so, take photos or videos. Keep damaged items as evidence until your claim has been assessed.
Call us right away
Phone our office to report your claim as soon as possible. We’ll guide you through the rest.
A clear, three-stage process.
Report your claim
Call us. We’ll gather initial information, open your file, and assign a claims adjuster.
Assessment
Your adjuster will contact you to discuss the claim and may arrange an inspection. We aim to assess promptly and fairly.
Resolution
Once the assessment is complete, we’ll work with you to resolve your claim quickly. Treated fairly, every time.
Call us first. Always.
When you call, you’ll speak with a real person who cares about helping you get back on your feet. We don’t outsource. We don’t triage. We pick up.
We’re here for you.
At BOQM, you work with a real person, not a call centre. We’re your neighbours, and we’re here to help.